Support
CarFixMate Support
Need Help With CarFixMate?
Get help with account access, vehicle information, AI-assisted diagnosis, subscriptions, repair quotes and other app features.
Quick help
Start With The Area You Need.
DiagnosisUnderstand why results can include more than one possible cause and when professional inspection matters.
SubscriptionsChanged your device? Keep your subscription with you.
Vehicle DataKeep vehicle details current so diagnosis history and garage information stay useful.
FAQ
Common Questions
Why can CarFixMate show more than one possible cause?
Vehicle symptoms can have multiple possible causes. CarFixMate provides AI-assisted guidance based on the information you provide and cannot confirm a mechanical fault remotely.
Can I rely on CarFixMate to decide whether my vehicle is safe to drive?
No. Do not rely solely on CarFixMate for safety-critical decisions. For braking, steering, overheating, fuel leaks, severe vibration, smoke, flashing warning lights or other serious symptoms, stop driving when appropriate and seek professional assistance.
Does CarFixMate replace a mechanic?
No. CarFixMate provides informational guidance and does not replace professional inspection, diagnosis or repair.
How are subscriptions managed?
Subscriptions are purchased and managed through your Apple ID and the App Store.
My subscription is not showing. What should I do?
First use Restore Purchases in the app. Make sure you are signed in with the Apple ID used for the original purchase.
Does CarFixMate recommend specific YouTube repair videos?
No. When available, Related Repair Videos opens a focused YouTube search based on limited vehicle and issue terms. Individual videos are third-party content and are not reviewed, verified or endorsed by CarFixMate.
How can I delete my CarFixMate account?
Use the account-deletion control available in the app's account settings. Account deletion is intended to remove your CarFixMate account and associated account-side data, subject to limited legal, security and technical retention requirements.
Can my phone read OBD codes by itself?
No. Reading stored codes requires a compatible external BLE or Wi-Fi adapter. CarFixMate is read-only: it does not clear codes or control the vehicle.
How does quote comparison work?
You can scan an invoice or estimate and review the extracted details. Compare 2–4 service quotes for the same vehicle and currency.
What does sound analysis tell me?
Sound analysis can explore possible causes. It is informational and does not provide a definitive diagnosis.
Are safe DIY steps part of Premium?
Safe DIY guidance is available without Premium. Saving a result to maintenance history depends on Maintenance Premium or trial access.
Does CarFixMate provide a warranty?
No. You can track warranty information you enter, but CarFixMate does not provide a new warranty.
Contact
Still Need Help?
Email Support
For account, subscription, privacy or app-related questions, contact us at support@carfixmate.app.
App Information
CarFixMate · iPhone app
App availabilityAvailable for iPhone